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intelligence smart hospital management management platform
integrate appointment registration, in consultation and health records, improve patients experience and management management efficiency.
project
enterprise system
client healthcare Services institutions, under appointment, on consulting, patients records and follow-up management management long-term in and, patients experience and internal to.
42%
appointment shorten
68%
consulting response improve
96%
records rate
client
client healthcare Services institutions, under appointment, on consulting, patients records and follow-up management management long-term in and, patients experience and internal to.
core
- appointment, consultation, follow-up and records data, before and doctors team repetitive
- patients consulting high response stability, FAQ volume
- healthcare data and permissions and privacy, system need more question and audit
Solutions
- unified patients Services, integrate appointment registration, in consulting, records view and follow-up improve
- for departments knowledge base and FAQ transformation content, customer service and doctors team fast
- patients, customer service, doctors, operations and management management permissions, logs
plan architecture
patients H5 / mini program
appointment and follow-up process
health records data model
RAG knowledge base
permissions, audit and backup
01
departments process
02
patients map
03
fields and permissions design
04
appointment consultation development
05
knowledge base management and testing
06
launch and
achieve result
- patients appointment and consulting more clear
- customer service team knowledge high questions
- management management can departments view Services efficiency and patients
after plan
- more departments Services
- intelligent follow-up improve
- analytics dashboard
system launch after, patients Services process becomes more controllable, internal team reduce many repetitive discussion.
hospital transformation leader
in
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