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let knowledge, customer service and business process AI
based on large language model, knowledge and agent technology, build enterprise dedicated AI system, notifications, process and data, driven business reduce cost increase efficiency and experience improve.
User Question
How do I request a refund?
AI Answer
A standard reply has been generated from the enterprise knowledge base.
Enterprise Knowledge Base
Performance Monitoring
92%
Knowledge Hit Rate
scenario
AI customer service
7 x 24 hours intelligent, automatic solution decision FAQ, reduce human support.
Enterprise Knowledge Base
enterprise knowledge assets, fast retrieval and accurate Q&A.
sales leads
AI automatic leads value,, improve sales efficiency.
content production
achieve product copy, plan, report content, improve high efficiency.
internal process automation
automatic management approval, reports, notifications process, reduce repetitive.
architecture
core Solutions
AI customer service
NLP and knowledge base, multiple conversation, Intent Recognition and accurate.
- multi-channel
- automatic tickets and human handoff
- conversation quality review and transformation
RAG Enterprise Knowledge Base
retrieval increase achieve, let large language model based on enterprise knowledge accurate.
- multiple resources knowledge
- vector retrieval and ranking
- knowledge more new and cost management management
Agent Workflow
build agent, automatic industry business system service.
- visualization process
- and achieve
- analysis and
AI CRM / leads
AI leads value, Recommended strategy, improve conversion rate.
- leads and
- client profile achieve
- opportunities
data analytics insights
achieve insights, fast get business.
- metrics analytics
- visualization
process
01
business diagnosis
map business pain points and goals, clarify AI scenario.
02
data
management enterprise knowledge assets, complete cleaning and transformation.
03
knowledge base build
build Enterprise Knowledge Base, complete vector transformation and indexing.
04
system achieve
business system and, complete connect.
05
operations industry
scope, continuous optimization efficiency result.
06
continuous optimization
monitoring efficiency result and iteration, knowledge and model.
value benefits
reduce customer service cost
automation FAQ, reduce human support.
improve response efficiency
7 x 24 hours fast response, shorten Services and management growth.
improve high knowledge rate
unified knowledge assets management management, and.
improve sales conversion
leads intelligent assessment and, improve achieve rate.
Industry case
Manufacturing | manufacturing enterprise
build AI customer service and knowledge base, cover before, after and internal support scenario.
68%
human support cost reduce
92%
questions automatic solution decision rate
3.6x
Knowledge Retrieval efficiency improve
finance business | bank
intelligent knowledge base and, employees fast consulting policy and policy.
54%
knowledge rate improve
85%
employees satisfaction improve
2.1x
business management efficiency improve
retail business | retail brand
AI Assistant copy and operations analytics, improve content and decision efficiency.
70%
content efficiency improve
38%
conversion rate improve
60%
operations
FAQ
let AI, for business value
Mofang Software for you provide practical, sustainable AI Solutions.